Refund policy

# Refund Policy for The Pink Rose

Welcome to The Pink Rose, where we strive to provide you with the best shopping experience. We understand that sometimes things don't go as planned, and you might need to return or exchange an item. Below is our comprehensive refund policy to help guide you through the process.

## 1. General Refund Guidelines

At The Pink Rose, we work with various third-party companies for the production and shipping of our products. Due to this, our refund policy is as follows:

- **Eligibility**: Refund requests must be made within 30 days of receiving your order.
- **Condition**: Items must be unused, in the original packaging, and in the same condition as when received.
- **Proof of Purchase**: A receipt or proof of purchase is required for all refund requests.

## 2. Non-Refundable Items

Certain items are not eligible for refunds, including:

- **Personalized or Custom Items**: Any product that is customized or personalized.
- **Sale Items**: Items purchased on sale are final and cannot be refunded.
- **Gift Cards**: Non-refundable and cannot be exchanged for cash.

## 3. Damaged or Defective Items

If you receive a damaged or defective item, please follow these steps:

1. **Contact Us**: Reach out to our customer service team at hello@thepinkrosestudio.com within 7 days of delivery.
2. **Provide Evidence**: Include photos of the damaged or defective item and the packaging.
3. **Resolution**: We will assess the situation and offer a replacement or refund as appropriate.

## 4. Shipping Returns

If you need to return an item, please consider the following:

- **Return Shipping Costs**: Customers are responsible for paying the return shipping costs unless the item is defective or incorrect.
- **Shipping Address**: Returns should be sent to the address provided by our customer service team upon approval of your return request.

## 5. Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

- **Approval**: If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- **Rejection**: If your refund request is denied, we will provide an explanation and may return the item to you at your expense.

## 6. Contact Information

For any questions or concerns regarding our refund policy, please don't hesitate to contact us:

- **Email**: hello@thepinkrosestudio.com
- **Business Hours**: Monday to Friday, 9 AM to 5 PM (EST)

Thank you for choosing The Pink Rose. We appreciate your understanding and support.